Application of Public Administration Ethics in Improving the Quality of Public Services in Indonesia

Abstract

Public service delivery is a fundamental obligation of government in fulfilling community needs. Service quality is influenced not only by administrative systems, regulations, and technology, but also by the ethical behavior and moral values of government officials. Public administration ethics serves as a guideline for ensuring professionalism, transparency, accountability, and public-oriented service. This study aims to analyze the role of public administration ethics in improving public service quality in Indonesia using a qualitative literature review method. The findings indicate that ethical principles such as integrity, transparency, accountability, justice, professionalism, and responsiveness contribute significantly to better service quality and increased public trust. Therefore, strengthening public administration ethics is essential for supporting effective public services and achieving good governance.