Application of Public Administration Ethics in Improving the Quality of Public Services in Indonesia

Neng Virly Apriliyani; Muhammad Husein Maruapey; Siti Maryanah; Maldena Zahra; Novitasari; Salsa Allysa; Aldi Nugraha Saputra; Dian Setyawan

doi:10.59890/ijarss.v4i6.30

Authors

Neng Virly Apriliyani Universitas Djuanda
Muhammad Husein Maruapey Universitas Djuanda
Siti Maryanah Universitas Djuanda
Maldena Zahra Universitas Djuanda
Novitasari Universitas Djuanda
Salsa Allysa Universitas Djuanda
Aldi Nugraha Saputra Universitas Djuanda
Dian Setyawan Universitas Djuanda

DOI:

https://doi.org/10.59890/ijarss.v4i6.30

Keywords:

Public Administration Ethics, Public Service Quality, Good Governance

Abstract

Public service delivery is a fundamental obligation of government in fulfilling community needs. Service quality is influenced not only by administrative systems, regulations, and technology, but also by the ethical behavior and moral values of government officials. Public administration ethics serves as a guideline for ensuring professionalism, transparency, accountability, and public-oriented service. This study aims to analyze the role of public administration ethics in improving public service quality in Indonesia using a qualitative literature review method. The findings indicate that ethical principles such as integrity, transparency, accountability, justice, professionalism, and responsiveness contribute significantly to better service quality and increased public trust. Therefore, strengthening public administration ethics is essential for supporting effective public services and achieving good governance.

References

Anggara, S. (2014). Kebijakan publik: Pengantar. CV Pustaka Setia.

Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101.

Choirulsyah, D., & Azhar. (2024). Implementasi etika administrasi publik: Langkah utama dalam menciptakan good governance di Indonesia. Jurnal Pemerintahan dan Politik, 9(3), 195–203.

Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.

Henry, N. (2018). Public administration and public affairs (13th ed.). Routledge.

Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. SAGE Publications.

Mozin, S. Y., Baks, S. N., & Yusuf, A. N. (2025). Penerapan etika pelayanan publik dalam meningkatkan kualitas pelayanan di birokrasi pemerintah daerah. JPS: Journal of Publicness Studies, 2(05), 147–153.

Patton, M. Q. (2002). Qualitative research and evaluation methods (3rd ed.). SAGE Publications.

Rahman, A., & Assyahri, M. (2025). Etika administrasi publik dalam meningkatkan kualitas pelayanan birokrasi dan good governance. Jurnal Administrasi Publik Indonesia, 7(1), 45–62.

Rahman, D. Y., & Assyahri, W. (2025). Kualitas pelayanan birokrasi di Indonesia dalam etika administrasi publik. Isora: Jurnal Ilmu Sosial dan Humaniora, 3(1), 21–42.

Republik Indonesia. (2009). Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik. Sekretariat Negara.

Waldo, D. (1948). The administrative state: A study of the political theory of American public administration.

Welni, A., Wulandari, M., Yunita, Putra, R. W., Hanoselina, Y., & Helmi, R. F. (2024). Meningkatkan profesionalisme pelayanan publik melalui penerapan etika administrasi di Dinas Sosial Provinsi Sumatera Barat. Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara, 1(4), 154–166.

Welni, R., Putri, A. M., & Oktarina, D. (2024). Penerapan prinsip etika administrasi publik dalam peningkatan profesionalisme aparatur dan kualitas pelayanan. Jurnal Ilmu Administrasi dan Pemerintahan, 5(2), 112–128.

Zikra, F., Bahar, M., & Nursalam, T. (2026). Kualitas pelayanan kesehatan di Rumah Sakit Buluye Napoa'e Moutong: Analisis dimensi SERVQUAL. Jurnal Kesehatan Masyarakat Indonesia, 9(1), 23–35.